Complaints Policy
Last Updated: January 2026
We value your feedback and are committed to resolving complaints fairly and promptly. This policy outlines how to file a complaint and what to expect during the resolution process.
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This Complaints Policy outlines the process for submitting and resolving complaints related to SGSuperFans ("Platform").
We are committed to addressing complaints fairly, promptly, and transparently. This policy applies to:
• User conduct violations
• Content disputes
• Payment and billing issues
• Privacy concerns
• Platform technical issues
• Intellectual property infringement
• Any other concerns related to the Platform or its services
📧 Quick Contact
For immediate assistance, email complaints@sgsuperfans.com. We acknowledge all complaints within 24 hours and aim to resolve within 5-30 business days.
Our Commitment To You:
- ✓Fair and impartial investigation of all complaints
- ✓Prompt acknowledgment and resolution
- ✓Confidential handling of all complaints
- ✓Transparent communication throughout the process