Accessibility Statement

SGSuperFans Inc. is committed to ensuring that every user of our platform, whether a creator building their business, a fan engaging with content, or a visitor exploring what we offer, can access and use our digital services without being disadvantaged by disability. We believe that equal access is not a feature to be added later; it is a design requirement from the outset.

This Accessibility Statement applies to the SGSuperFans web platform accessible at www.sgsuperfans.com, the platform mobile web experience, and the SGSuperFans progressive web application (PWA). It governs the platform interface, navigation, core features, creator tools, fan-facing flows, payment systems, safety reporting tools, and all platform-produced content published under the SGSuperFans brand.

Scope

This Statement applies to:

• All registered platform users, including verified creators, fans, and business accounts.
• Unregistered visitors browsing public-facing pages including landing pages, creator profiles, and legal documentation.
• Job applicants and prospective employees who interact with any digital recruitment or onboarding interface operated by SGSuperFans Inc.
• Brand partners, agencies, and business representatives using the Collaboration Hub and Brand Deals Manager.

What This Statement Does Not Cover

• Third-party websites, services, or platforms linked from SGSuperFans, which are governed by their own accessibility policies.
• Content published independently by creators, which is subject to the creator responsibility framework in Section 11 and 12.
• Third-party payment, identity verification, and video infrastructure providers integrated into the platform, which are disclosed in Section 19.

Our Ongoing Commitment

• We conduct annual accessibility audits conducted by qualified independent consultants, with interim reviews following major platform releases.
• Automated accessibility scanning is integrated into our continuous deployment pipeline. Every code deployment is tested for WCAG failures before promotion to production.
• Accessibility is included as a mandatory review criterion in our design system checklist, applied to every new page and component before release.
• Customer support staff and content moderation personnel receive annual training on accessible service delivery under the AODA Customer Service Standard.

SGSuperFans Inc. operates under the legal jurisdiction of Ontario, Canada and serves users internationally. Our accessibility obligations arise from the following laws, regulations, and technical standards:

Key Definitions

• Disability: Defined broadly in accordance with applicable human rights codes to include physical, mental, developmental, learning, and sensory conditions, whether permanent, recurring, episodic, or temporary.
• Assistive Technology: Hardware or software used by persons with disabilities to access digital content, including screen readers, refreshable braille displays, voice recognition software, switch access devices, screen magnification software, and alternative pointing devices.
• WCAG: Web Content Accessibility Guidelines published by the World Wide Web Consortium (W3C) Accessibility Guidelines Working Group.
• Reasonable Accommodation: A modification or adjustment to a standard process, procedure, or digital interface that does not constitute an undue hardship and enables a person with a disability to access a service on an equivalent basis.

SGSuperFans partially conforms to WCAG 2.1 Level AA. "Partially conforms" is the honest WCAG-defined term meaning that some content does not yet meet all Level AA success criteria. We are actively remediating all known gaps and are committed to achieving full conformance on core user journeys.

Conformance by WCAG Principle

Known Limitations as of March 24, 2026

• Advanced analytics charts and data visualizations in the Creator Studio Analytics Dashboard do not fully expose interactive states and data values to screen readers. A table-view alternative is available as a workaround. Full remediation is planned for Q2 2026.
• Certain third-party media player components used for creator-uploaded video content may not satisfy all WCAG 2.1 Level AA success criteria. We are working with our media infrastructure provider on a remediation timeline.
• Earnings history and payout transaction tables require header association improvements to fully satisfy Success Criterion 1.3.1 (Info and Relationships). Remediation is planned for Q2 2026.
• The live stream viewer chat interface on older browsers may present announce-order issues affecting screen reader users. A fix targeting modern browser implementations has been deployed and legacy browser support is scheduled for Q3 2026.

How We Assess Conformance

• Automated testing using axe DevTools and WAVE is integrated into our CI/CD pipeline and runs on every code deployment.
• Manual accessibility testing is performed by our QA team for every new feature and significant update prior to release.
• Independent annual audits are conducted by a qualified third-party accessibility consultant covering the full range of primary user journeys.
• User feedback submitted through accessibility@sgsuperfans.com is reviewed weekly and used to identify issues not captured by automated or manual testing.

The SGSuperFans platform has been designed and tested to work with the following assistive technologies on their respective platforms:

Platform Implementation Supporting Assistive Technologies

• All page regions are defined using ARIA landmark roles (banner, main, navigation, complementary, contentinfo) to enable efficient screen reader navigation by region rather than by element.
• Focus management is implemented for all modals, drawers, side panels, and dynamic content overlays. When a modal opens, focus is programmatically moved to the modal container. When the modal closes, focus returns to the triggering element.
• All interactive components expose appropriate ARIA states including aria-expanded, aria-selected, aria-checked, aria-disabled, aria-haspopup, and aria-live, and these states update in real time when the component state changes.
• All images conveying meaningful information include descriptive alt text. Decorative images use empty alt attributes (alt="") to suppress screen reader announcement. Complex images such as charts include an extended text description.
• Dynamic notifications, toast messages, status updates, and live content changes are announced through an ARIA live region so screen reader users receive real-time updates without losing their current navigation position.
• All form inputs are associated with visible labels through the htmlFor and id pairing. Error messages are associated with their input fields using aria-describedby and are announced immediately when validation occurs.
• Multi-step flows including account verification, subscription purchase, and course enrollment use clear progress indicators that communicate the current step and total number of steps to screen readers through ARIA attributes.

All primary user journeys on SGSuperFans are operable using a keyboard alone, without requiring the use of a mouse, trackpad, or other pointing device. This also means the platform functions correctly with switch access devices and other alternative input methods that simulate keyboard input.

Keyboard Navigation Principles

• A visible skip link appears at the top of every page when the Tab key is first pressed, allowing users to bypass the navigation header and jump directly to the main content area. The skip link satisfies WCAG 2.1 Success Criterion 2.4.1 (Bypass Blocks).
• The Tab key traverses all interactive elements in a logical, left-to-right and top-to-bottom sequence that follows the visual reading order of the page. There are no keyboard traps anywhere on the platform.
• The Enter key activates buttons, links, and form submissions. The Space key activates checkboxes, radio buttons, and button elements. These behaviors follow the standard HTML semantics and ARIA authoring practices.
• Within composite widgets such as tab panels, dropdown menus, date pickers, custom select controls, and data grids, arrow keys handle internal navigation in accordance with the ARIA Authoring Practices Guide patterns.
• The Escape key closes all modals, drawers, dropdown menus, and overlay panels. It does not save or submit any form in progress.

Focus Indicators

• All interactive elements display a clearly visible focus indicator when focused by keyboard. Our design system mandates a minimum 3:1 contrast ratio for focus indicators against adjacent colors, meeting the WCAG 2.1 Level AA requirement for focus visibility.
• Focus indicators are never suppressed by CSS (we do not apply outline: none without a replacement visible focus style).
• The focus order within any page is logical and consistent with the page visual layout. Where focus order might differ from reading order for technical reasons, the sequence is explicitly controlled through tabindex to maintain predictability.

Switch Access and Alternative Input

• The platform is navigable using single and dual switch access devices through standard keyboard event handling. No platform feature requires simultaneous key presses or complex key combinations that would be unreachable via switch access.
• All interactive elements have accessible names readable by voice recognition software. Controls labeled only with icons include an aria-label attribute containing a meaningful description that voice recognition users can speak to activate the control.
• Touch target sizes on the mobile web experience conform to a minimum of 44 by 44 CSS pixels, satisfying the WCAG 2.1 Level AA Success Criterion 2.5.5 (Target Size) for touch accessibility.

No Keyboard Shortcuts Conflicting with Assistive Technology

SGSuperFans does not implement any custom keyboard shortcuts that use single character keys or that conflict with known screen reader or browser keyboard shortcuts. If keyboard shortcuts are introduced in any future platform update, user controls to remap or disable them will be provided before that feature is released.

Visual accessibility encompasses the design choices that affect users who are blind, have low vision, have color vision deficiencies, or are affected by light sensitivity conditions such as photosensitive epilepsy.

Color and Contrast

• All body text and informational text meets the WCAG 2.1 Level AA minimum contrast ratio of 4.5:1 against its background color. This has been verified using both automated scanning tools and manual testing with the Colour Contrast Analyser.
• Large text (18pt or 14pt bold) meets the minimum 3:1 contrast ratio required at Level AA. Normal text meets the more stringent 4.5:1 minimum.
• Non-text user interface components, including button borders, input field outlines, icons conveying meaning, and focus indicators, meet a minimum 3:1 contrast ratio against adjacent colors.
• No information on the platform is conveyed through color alone. Every element that uses color as an indicator (status badges, error states, category labels, monetization tier colors) also provides a text label, an icon, a pattern, or another non-color visual cue. This applies to the platform gold and blue color system, including monetization indicators.

Text Resizing and Browser Zoom

• All text on the platform is sized using relative units (rem and em) rather than fixed pixel units. Text can be resized up to 200% using the browser built-in text size controls without loss of content or overlapping of content.
• The platform interface remains usable and functional when the browser zoom level is set to 200%. Horizontal scrolling is avoided at standard zoom levels except for data tables that display more columns than can fit in a standard viewport width.
• Line height, paragraph spacing, and letter spacing can be adjusted to the values specified in WCAG 2.1 Success Criterion 1.4.12 (Text Spacing) without the loss of content or functionality.

Motion and Animation

• All decorative animations including entry transitions, hover effects, and non-essential motion respect the prefers-reduced-motion CSS media query. On systems and browsers set to reduce motion, these animations are disabled or reduced to simple opacity fades.
• No content on the platform flashes more than three times per second, meeting the WCAG 2.1 Success Criterion 2.3.1 (Three Flashes or Below Threshold) for seizure prevention.
• Essential animations, such as progress indicators and loading spinners, are distinguishable from decorative animation and are not suppressed by the reduced-motion setting, as they convey functional status information.

Theme and Display Preferences

• The platform respects the prefers-color-scheme CSS media query on mobile devices and modern browsers, providing a light or dark display consistent with the user operating system preference.
• Manual theme preferences can be set in the account Display Preferences settings, which take precedence over the operating system media query setting once explicitly set by the user.

Media accessibility encompasses the design and implementation choices that affect users who are deaf or hard of hearing, users who are blind or have low vision and rely on audio descriptions, and users who cannot access audio-visual content due to environmental or situational constraints.

Platform-Produced Media (SGSuperFans Inc.)

• All tutorial videos, promotional content, feature announcement videos, and Platform-published instructional media include accurate closed captions reviewed by a human reviewer before publication. We do not publish auto-generated captions on platform-produced content without human review.
• Written transcripts are provided for all platform-produced audio-only content (podcasts, recorded announcements).
• Audio descriptions are provided for platform-produced video content where key information is conveyed visually that is not fully described in the audio track. This satisfies WCAG 2.1 Success Criterion 1.2.5 (Audio Description, Prerecorded) at Level AA.
• All media published by SGSuperFans Inc. satisfies a minimum of WCAG 2.1 Level AA for all applicable media-related success criteria (1.2.1 through 1.2.5).

Creator-Produced Content

The majority of content on SGSuperFans is produced independently by creators. SGSuperFans provides the technical infrastructure for accessible media but cannot control the media practices of independent creators:

• The video player integrated throughout the platform natively supports closed captions encoded in WebVTT format. Creators can upload caption files through the Creator Studio for any video post.
• Caption player controls are fully keyboard accessible and are announced to screen readers through ARIA labels, so users relying on keyboard navigation can toggle captions without using a mouse.
• SGSuperFans strongly encourages creators to caption their content and provides a Creator Accessibility Guide with step-by-step instructions for adding captions, alt text, and transcripts. See Section 12 for the full list of encouraged practices.
• SGSuperFans cannot guarantee that any specific piece of creator-produced content will satisfy WCAG 2.1 requirements or any particular user accessibility requirement.

SGSuperFans provides creators with a suite of professional tools: the Creator Studio, Analytics Dashboard, Collaboration Hub, Agency Hub, Alliance Network, and Brand Deals Manager. Our commitment is to make these tools equally accessible to creators with disabilities.

Creator Studio

• All content creation forms (post creation, course build, event setup, shoutout management) include properly labeled inputs, clear visible labels associated programmatically with each field, and descriptive error messages with guidance for correction.
• File upload interfaces include keyboard-operable browse buttons and clearly labeled drag-and-drop zones with ARIA descriptions, so they are fully usable without a mouse.
• Image upload dialogs include an alt text input field that is clearly labeled and keyboard accessible. Creators are prompted to provide descriptive alternative text for each image before publication.
• Rich text editor toolbars use standard ARIA roles and accessible labels on all formatting controls, allowing screen reader users to use all editing functions.
• Scheduling, saving, and publishing actions provide clear confirmation messages that are announced to screen readers. No publishing action completes silently.

Analytics Dashboard

• All charts and data visualizations in the Analytics Dashboard are accompanied by an accessible table view. A clearly labeled "View as Table" toggle is provided beside each chart with a minimum 44 by 44 pixel touch target size.
• Data table views include proper column header associations, allowing screen reader users to navigate with full row and column context.
• All heading structure in the Dashboard follows a logical hierarchy from H1 page title through H2 section headings and H3 subsection headings, enabling non-sequential navigation by screen reader users.

Collaboration Hub and Agency Hub

• Contract review and signing interfaces are keyboard navigable. Signature fields and confirmation checkboxes are properly labeled and operable without a mouse.
• Team member permission tables and revenue share configuration panels include accessible row and column structure.
• Brand deal status notifications and contract lifecycle events are announced through ARIA live regions, ensuring creators using screen readers receive timely updates.

The fan experience encompasses all interactions a fan undertakes from discovery through subscription, content consumption, messaging, tipping, and account management. Each of these flows has been designed to be accessible.

Browsing and Discovery

• The fan feed, search results, and creator discovery pages use semantic HTML list structures, allowing screen reader users to navigate content items using standard list navigation shortcuts.
• All creator profile pages include a clearly identified main heading containing the creator display name, followed by a logical heading structure for profile sections.
• Content filtering, sorting, and category selection controls are fully keyboard operable. Their current selected state is communicated to assistive technologies through aria-pressed or aria-selected attributes.
• All links and interactive elements have descriptive accessible names. Controls labeled only with icons include an aria-label attribute that describes the action, meeting WCAG 2.1 Success Criterion 2.4.6 (Headings and Labels).

Subscription and Account Management

• The full subscription flow, including selecting a subscription tier, reviewing terms, and confirming payment, is completable using keyboard navigation alone.
• Subscription confirmation dialogs clearly state the creator name, tier name, billing amount, and billing cycle before the user confirms, and this information is announced to screen readers.
• Notification preference settings, privacy settings, blocked user management, and account deletion flows use standard form controls with proper labels and confirmation mechanisms.

Messaging

• The messaging interface supports full keyboard navigation. Composing, sending, and reading messages are all achievable without a mouse.
• Incoming messages and message delivery confirmations are announced through ARIA live regions with the appropriate politeness level (assertive for urgent notifications, polite for standard message arrivals).
• Emoticons, stickers, and GIF media sent in messages include text equivalents that are read by screen readers so the message remains meaningful regardless of whether the visual media loads.
• The messaging interface imposes no time constraints on drafting replies. There is no session timeout during active message composition without prior warning and the ability to extend the session.

Content Interaction

• Like, tip, bookmark, comment, and share actions on posts are keyboard operable and carry descriptive ARIA labels indicating the associated content and current state (for example, "Like post by [creator name], currently not liked").
• Content warning gates and adult content acknowledgment screens include clearly labeled confirmation controls accessible by keyboard. Users are never required to use a mouse to proceed past a content gate.
• Age verification prompts and consent confirmations include all required information in text form readable by screen readers, not only in visual graphic form.

SGSuperFans processes payments for subscriptions, pay-per-view content, tips, virtual gifts, event tickets, and courses. Given the financial significance of these transactions, we are committed to ensuring they are accessible to all users.

Payment Form Accessibility

• All payment form fields, including card number, expiry date, CVV, cardholder name, and billing address fields, are associated with visible labels through programmatic label associations.
• Inline validation errors on payment forms are associated with their respective input fields using aria-describedby and are announced immediately when validation is triggered, without requiring the user to submit the form.
• Required fields are identified both visually and programmatically using the aria-required attribute. Required field indicators are explained at the beginning of each form with a visible legend rather than relying solely on an asterisk symbol.
• Payment confirmation dialogs state the transaction amount, recipient creator or event name, payment method last four digits, and billing cycle before the user executes the transaction. This information is accessible to screen readers before confirmation.

Third-Party Payment Processing

• Credit and debit card processing is handled through Stripe. SGSuperFans has implemented Stripe Elements, Stripe accessible card input components designed to meet WCAG 2.1 Level AA requirements.
• Users who experience accessibility barriers with third-party payment components that cannot be resolved through standard Stripe Element interaction may contact accessibility@sgsuperfans.com to arrange an alternative method of completing the transaction.

No Time Pressure on Transactions

• No payment flow on SGSuperFans imposes a mandatory time limit that would disadvantage users who require additional time to complete a transaction due to a disability.
• Session timeout warnings are announced to screen readers through ARIA alert roles. Users are presented with an option to extend their session before any payment form input is cleared or any session expires.

SGSuperFans is an open platform where independent creators publish content to their subscribers and fans. Accessibility responsibilities on SGSuperFans are distributed between the platform operator and the individual creators who use the platform. This distinction is legally significant and guides how accessibility complaints are assessed and remediated.

SGSuperFans Platform Responsibilities

SGSuperFans Inc. is directly responsible for the accessibility of:

• All user interface elements, navigation structures, page layouts, and design system components across the entire platform.
• Core platform features including user registration, identity verification, feed browsing, creator discovery, subscription purchase, payment processing, messaging, live streaming controls, notification management, and account settings.
• Creator tools including the Creator Studio, Analytics Dashboard, Agency Hub, Collaboration Hub, Alliance Network, and Brand Deals Manager.
• Content moderation interfaces, safety reporting tools, and the formal complaint and appeals process.
• All content published under the SGSuperFans brand, including blog posts, help articles, legal documents, promotional videos, and platform announcement content.

Creator Responsibilities

Independent creators are responsible for the accessibility of:

• The photos, videos, written posts, courses, live streams, and all other content they independently produce and publish to the platform.
• Any metadata they attach to their content, including image alt text descriptions, video captions, content descriptions, and accessibility notices.
• Third-party content and links that they embed in or attach to their posts and profiles.
• Any off-platform websites, social media profiles, or external services they operate or reference through their SGSuperFans presence.

Limitation of Platform Liability for Creator Content

SGSuperFans takes commercially reasonable steps to provide creators with accessible publishing tools and to encourage accessible content creation through guidance and prompts. However, because content is produced and published independently by third parties, SGSuperFans cannot guarantee and does not warrant that all creator-published content will satisfy WCAG 2.1 Level AA criteria or meet the accessibility requirements of any individual user.

SGSuperFans does not currently mandate compliance with WCAG 2.1 for creator-produced content as a contractual obligation under the Creator Conduct Agreement. We strongly encourage all creators to adopt the following accessible content practices, both as a matter of inclusion and because accessible content reaches a broader audience.

Video Content

• Upload closed caption files in WebVTT format for all video posts and course lessons. The Creator Studio supports caption file upload directly from the post editor and the course builder interface.
• Where significant visual information is presented without accompanying verbal description, provide an audio description track or describe the visual content verbally in your narration.
• Use a microphone that produces clear audio. Poor audio quality disproportionately affects fans who are deaf or hard of hearing and who rely on auto-generated or manual captions, which are significantly less accurate when the underlying audio is unclear or distorted.
• For live streams, consider narrating significant visual events as they occur, such as displaying an image on screen or pointing to a specific element, so that audio-only listeners receive equivalent information.

Image and Photo Content

• Use the alt text input field in the image upload dialog to provide a meaningful description of each image. Describe the relevant content of the image, not just its existence (for example, use "Creator performing at outdoor venue at night with stage lighting" rather than "image").
• For images that contain visible text (promotional graphics, infographics, pull quotes, text overlays), include the full text of the image in the alt text field or in the post caption so that screen reader users receive the same textual information.
• Avoid publishing important information exclusively in image format where it could alternatively be provided as accessible text content. This includes pricing information, limited-time offer details, and content warnings.

Written Content

• Use clear, plain language in post captions, course descriptions, and written content. Avoid highly technical jargon without explanation where your audience may include fans with cognitive or learning disabilities.
• Use bullet points and numbered lists to organize information rather than long unbroken paragraphs.
• Use adequate contrast between text and background in any text overlaid on images or video thumbnails.
• If you offer downloadable documents (PDF guides, course workbooks, templates), use PDF accessibility tools to add document structure, reading order, heading tags, and image alt text so the document is readable by screen readers.

SGSuperFans Inc. is an Ontario-incorporated company subject to the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and the Integrated Accessibility Standards Regulation, O. Reg. 191/11 (IASR). This Section describes how we address our obligations under each IASR Standard.

Customer Service Standard

• SGSuperFans welcomes and accommodates the use of assistive devices, service animals, and support persons by users with disabilities in any in-person interaction with our team, including at events or office visits.
• All customer-facing staff, including support representatives and content moderation personnel, receive training on accessible customer service practices, the requirements of the AODA, and how to communicate respectfully and effectively with persons with various disabilities.
• When any accessible feature or service of the digital platform is temporarily unavailable due to planned maintenance or an unplanned system issue, we post notice explaining what is unavailable, why, and what alternative options are available during the interruption.
• Our accessibility feedback process described in Section 16 satisfies the AODA feedback mechanism requirement. All feedback is reviewed and responded to within the timelines specified in Section 16.

Information and Communications Standard

• Accessible formats of SGSuperFans-produced information, including this Accessibility Statement, legal documents, help articles, and other platform documentation, are available on request at no additional charge. Requests are fulfilled within 10 business days.
• New or significantly refreshed web content published by SGSuperFans Inc. satisfies WCAG 2.1 Level AA, addressing the information and communications standard obligation under the IASR which requires Level AA conformance.
• Any emergency information published by SGSuperFans will be made immediately available in accessible formats upon request.

Employment Standard

• SGSuperFans notifies candidates and employees about the availability of accommodation throughout the recruitment process. Accommodation requests are referenced in all job postings and confirmed during interview scheduling.
• Accessible formats and communication supports are provided to job applicants and candidates upon request, including during any assessment or testing steps.
• Individualized workplace accommodation plans are developed and maintained for employees with disabilities as required by the Employment Standard.
• Where an employee with a disability is absent on a long-term leave related to disability, return-to-work planning includes a documented review of accommodation needs.

Multi-Year Accessibility Plan

SGSuperFans maintains a Multi-Year Accessibility Plan covering the period 2024 to 2029 as required by the IASR. The plan is available in accessible formats on request by contacting accessibility@sgsuperfans.com. SGSuperFans files accessibility compliance reports with the Government of Ontario in accordance with AODA reporting schedules.

SGSuperFans serves a substantial population of US users and acknowledges its obligations under Title III of the Americans with Disabilities Act (42 U.S.C. sections 12181 to 12189). Courts and the US Department of Justice have recognized that commercial websites and digital services accessible to the public constitute places of public accommodation subject to Title III.

Our US Accessibility Position

• SGSuperFans strives to ensure that all primary user paths are accessible to users with disabilities in conformance with WCAG 2.1 Level AA, which the Department of Justice Final Rule (published March 2024) has adopted as the applicable technical standard for public entities and which is widely applied to commercial entities under Title III.
• We treat equal access to our platform as a civil right and do not exclude, limit, or discriminate against any individual in the full and equal enjoyment of platform services on the basis of disability.
• We provide effective communication to US users with disabilities, including by making alternative formats available for platform information, providing alternative transaction pathways when primary pathways present accessibility barriers, and ensuring that all platform-produced content is delivered in a manner accessible to individuals with visual, hearing, or cognitive disabilities.

Reasonable Accommodation Process

Any US user with a disability who requires a reasonable accommodation to use the SGSuperFans platform may submit a request to accessibility@sgsuperfans.com. Please identify:

• The specific feature or function you need to access.
• The nature of the barrier you are experiencing, and the disability-related need for accommodation.
• Any specific format or modification that would address the barrier.

We assess each accommodation request individually. We will implement the accommodation unless it would constitute an undue hardship or would fundamentally alter the nature of the service. We respond to accommodation requests within 5 business days with either confirmation of the accommodation or an explanation and a proposed alternative.

Notice of Non-Discrimination

SGSuperFans does not exclude, deny benefits to, or otherwise discriminate against any individual based on disability in connection with any aspect of its platform services. This commitment applies to account registration, content access, subscription and payment flows, customer support, safety reporting, and any other service provided through the platform.

In addition to the AODA and ADA, the following legal frameworks may apply to our accessibility obligations depending on the jurisdiction of the user:

SGSuperFans does not warrant compliance with every jurisdiction-specific accessibility regulation. We adopt WCAG 2.1 Level AA as our primary technical standard because it is recognized across all major accessibility legal frameworks as meeting or exceeding jurisdiction-specific technical requirements. Users in jurisdictions not listed above who believe they have accessibility rights protections applicable to their use of SGSuperFans may contact accessibility@sgsuperfans.com to discuss their specific situation.

We rely on feedback from users with disabilities to identify accessibility issues that have not been detected through our internal testing. If you encounter any barrier to accessing any part of SGSuperFans, we want to hear from you immediately.

How to Submit an Accessibility Report

Send your report by email to: accessibility@sgsuperfans.com

To help us respond effectively, please include as many of the following details as possible:

• A description of the feature, page, or piece of content you were attempting to access or use.
• The assistive technology you use, including the software name, version, and the browser or operating system combination (for example, NVDA 2023.3 with Firefox 123 on Windows 11).
• The URL of the page where the barrier occurred, or a description of where in the platform flow the issue was encountered.
• A description of what you expected to be able to do and what happened instead, including any error message text you received.
• Your preferred format for our response (plain text, large print, or other format), if applicable.

Response Commitments

If you believe an accessibility barrier has not been adequately addressed through the informal reporting process in Section 16, or if you have experienced discrimination on the basis of disability in connection with your use of SGSuperFans, you may initiate our formal complaints process.

Step 1: Submit a Formal Complaint to SGSuperFans

Send a formal written complaint to accessibility@sgsuperfans.com with the subject line "Formal Accessibility Complaint." Your complaint should include:

• Your name and contact information.
• A description of the accessibility barrier or discriminatory treatment you experienced.
• The date you first encountered the issue and the date you submitted any informal report, if applicable.
• The response you received from SGSuperFans, if any, to your informal report.
• The outcome you are seeking (for example, a fix to a specific barrier, a formal apology, a specific accommodation, or a change to platform policy).

We will acknowledge receipt of your formal complaint within 2 business days.

Step 2: Management Review

Your formal complaint is reviewed by a senior member of the SGSuperFans operations or legal team who was not involved in the original informal response. A written decision or proposed resolution is provided within 21 calendar days of the date of acknowledgment.

Step 3: External Escalation

If you are not satisfied with the outcome of the SGSuperFans formal complaints process, you may escalate to the following external bodies:

No Retaliation

SGSuperFans strictly prohibits retaliation in any form against any user, creator, or employee who in good faith:

• Reports an accessibility barrier through any reporting mechanism.
• Requests a reasonable accommodation for a disability.
• Files a formal accessibility complaint with SGSuperFans or any external authority.
• Participates as a witness in any accessibility investigation or legal proceeding.

Retaliation itself constitutes a serious policy violation and will result in account action against the retaliating party, up to and including permanent account termination.

The SGSuperFans anti-discrimination commitment in respect of disability goes beyond technical compliance with WCAG. It governs how we design our platform, how we respond to users with disabilities, and how we make decisions about features, policies, and enforcement actions.

Non-Discrimination in Service Access

SGSuperFans does not discriminate against any user on the basis of disability in the provision of, or access to, any of the following:

• Account registration and identity verification.
• Access to fan browsing, discovery, and content consumption features.
• Access to creator publishing, analytics, and monetization tools.
• Subscription, payment, tipping, and any other financial transaction flows.
• Customer support, content moderation appeals, and safety reporting services.
• Participation in platform programs including the Verified Creator Program, Alliance Network, and Referral Program.

Equivalent Experience Principle

Providing each user with an equivalent user experience is a core principle of the SGSuperFans design system. "Equivalent" means achieving the same information, the same transactional outcomes, and the same platform benefits, even where the specific technical path to those outcomes differs due to the nature of the accessible implementation. An accessible alternative is not inferior access; it is equally valid access.

Account Accommodation

SGSuperFans will make reasonable modifications to standard account procedures to accommodate users with disabilities, including:

• Extending time on any timed account verification or identity verification steps for users who need additional time due to a disability, upon request.
• Accepting alternative forms of supporting documentation for identity verification where standard KYC flows present a barrier related to a disability, subject to applicable anti-money laundering and financial crime compliance obligations.
• Providing customer support through alternative communication channels (including text-based channels, extended response windows, and plain-language summaries of account decisions) where a user demonstrates a disability-related need for such adjustments.

Content Moderation and Disability

• Content moderation systems and classifiers are designed to avoid disproportionate enforcement action against content produced by or for users with disabilities, and to avoid treating disability-related content or imagery as policy-violating content on the basis of disability alone.
• A creator whose content is removed or restricted may appeal the decision through the platform appeals process. In their appeal, creators may identify if the moderation decision involved content related to a disability condition or disability-focused community, which will be a relevant factor in the appeal review.

Accessibility is not a one-time project. The schedule below describes how SGSuperFans maintains, reviews, and improves its accessibility posture on an ongoing basis.

Annual Accessibility Audit

SGSuperFans conducts a comprehensive annual accessibility audit conducted by a qualified, independent accessibility consultant. The audit covers:

• All primary fan user journeys: registration, age verification, feed browsing, creator discovery, subscription purchase, content consumption, messaging, tipping, and account management.
• All primary creator user journeys: account registration, identity verification, studio publishing, course creation, analytics review, payout management, and collaboration tool usage.
• Platform-level infrastructure including navigation, error handling, notification systems, and search.
• Payment and financial transaction flows from initiation through confirmation.

Audit findings are used to update this Accessibility Statement, to prioritize remediation in the engineering roadmap, and to update the AODA Multi-Year Accessibility Plan.

Continuous Integration Testing

• Automated WCAG scanning using axe DevTools is integrated into our CI/CD pipeline. Every pull request and deployment is scanned. Automated failures block promotion to production until resolved.
• Manual accessibility review is included as a required step in the definition of done for all new features and significant UI updates before they are released.

Statement Update Triggers

This Accessibility Statement will be updated:

• Annually, no later than March 31 of each calendar year, reflecting any changes in platform conformance status, known limitations, or legal obligations.
• Following the completion of an independent audit that identifies material changes to the conformance status described in Section 3.
• Following any major platform redesign or the release of a significant new feature that changes the scope of this Statement.
• In response to material changes in applicable accessibility laws or technical standards, such as the release of WCAG 3.0 or new DOJ or AODA regulatory guidance.

Third-Party Tools and Integrations

SGSuperFans integrates the following third-party infrastructure services that users interact with directly. We disclose these to ensure transparency about accessibility responsibilities that fall in part outside our direct control:

All accessibility inquiries, accommodation requests, alternative format requests, and formal complaints should be directed to our dedicated accessibility team. Using the most specific subject line listed below ensures your message is routed to the correct team member promptly.

SGSuperFans responds to all accessibility communications on business days (Monday to Friday, excluding Ontario public holidays). Messages received outside business hours are reviewed on the next business day. For urgent matters affecting your ability to complete a time-sensitive transaction or safety report, please indicate "URGENT" in your subject line.

This Accessibility Statement was last reviewed and updated on March 24, 2026. The next scheduled review is March 31, 2027. Interim updates will be posted as required by the update triggers described in Section 19.

A copy of this Accessibility Statement in an alternative format (large print, plain language, or other) is available on request by emailing accessibility@sgsuperfans.com at no charge.